pooki Jurisdiction Notice

We at pooki do not offer our services in jurisdictions where online wagering is prohibited by local law. Our platform operates only in regions where such activities are legally permitted, and access to pooki is restricted accordingly. Users are responsible for verifying that their access and use of our platform comply with the laws and regulations of their own jurisdiction.

pooki provides live-dealer tables, sportsbook markets, slot games, and esports coverage to account holders in supported jurisdictions. We accept deposits and withdrawals through Indonesia-region payment channels including DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and traditional bank transfers via mobile banking, local payment, online payment, and e-wallet. Our services are available only where applicable law permits.

This notice sets out the legal framework governing access to pooki, your responsibilities as a user, and our commitment to operating within the jurisdictions where we are authorised to do so.

Service Availability and Jurisdiction Restrictions

We at pooki operate under the principle that our services are available only where local law permits. We do not offer our services in jurisdictions where online gaming, sportsbook wagering, or live-dealer table access is prohibited. If you are accessing pooki from a jurisdiction where such activities are illegal, you are doing so in violation of local law, and pooki accepts no liability for your actions.

Our platform is designed to serve players in supported jurisdictions across the Indonesia region, including major cities like Jakarta, Surabaya, Bandung, Medan, and Semarang. However, local regulations vary, and we cannot guarantee that pooki is legal in every location. It is your responsibility to verify that your access and use of pooki comply with your own jurisdiction's laws before opening an account or placing any wager.

We employ geolocation and account-verification tools to identify and restrict access from prohibited jurisdictions where possible. However, these tools are not foolproof. If you access pooki from a jurisdiction where it is prohibited, you do so at your own risk and in violation of local law. pooki is not responsible for any legal consequences you may face as a result.

Our pooki account eligibility requirements

To open an account on pooki, you must be of legal age in your jurisdiction and must not be prohibited by local law from accessing online gaming or sportsbook services. You must provide accurate personal information and complete our Know Your Customer (KYC) verification process before your first withdrawal. This verification includes providing a photo of your national ID and proof of address.

By opening an account on pooki, you confirm that you are legally eligible to do so in your jurisdiction and that you accept full responsibility for verifying compliance with local law. If you are unsure whether pooki is legal where you are located, do not open an account. Contact your local regulatory authority or a legal advisor in your jurisdiction for guidance.

Data Protection and Privacy on pooki

We at pooki collect and process personal data — including your name, date of birth, email, phone number, residential address, and payment information — to operate our platform, process your deposits and withdrawals, and comply with regulatory requirements. Your data is stored in encrypted form and is not shared with third parties except where required by law or to process your payment requests.

Our full privacy policy is available on our website and sets out in detail how we collect, use, store, and protect your data. By using pooki, you consent to our data practices as described in that policy. If you have questions about how we handle your personal information, contact our support team in English or Indonesian via live chat, email, or phone.

We comply with data protection standards applicable in the jurisdictions where we operate. However, data protection laws vary by region. If you are subject to specific data protection regulations in your jurisdiction (such as GDPR in Europe), you are responsible for verifying that pooki's data practices comply with those regulations before using our platform.

Account verification and document handling on pooki

Before you can withdraw funds from pooki, we require verification of your identity and address. You must provide a photo of your national ID (KTP, passport, or driver's license) and a proof of address (utility bill, bank statement, or rental agreement). Our compliance team reviews these documents within 24 hours on business days and stores them in encrypted form.

Your documents are used solely for verification purposes and are not shared with third parties except where required by law. Once your account is verified, you will not need to re-submit documents unless you update your registered name or address. If you have concerns about document security, contact our support team.

KYC verification

Know Your Customer process required before withdrawal; includes identity and address verification using official documents.

Data encryption

All personal data and payment information stored using industry-standard encryption; not accessible to unauthorised parties.

Regulatory compliance

pooki complies with anti-money-laundering and know-your-customer requirements in jurisdictions where we operate.

Limitation of Liability and Dispute Resolution

We at pooki are not liable for any losses, damages, or legal consequences arising from your use of our platform, including losses from unsuccessful wagers, account suspension, or access restrictions. We are not liable for indirect, incidental, or consequential damages. Our total liability to you for any claim is limited to the amount you have deposited into your account in the preceding 12 months.

If you believe pooki has violated local law or your rights, you may pursue remedies available under your jurisdiction's law. However, by using pooki, you acknowledge that you are responsible for verifying compliance with your own jurisdiction's regulations. Any disputes arising from your use of pooki shall be resolved through our internal dispute process first, followed by arbitration or legal proceedings as permitted by applicable law in your jurisdiction.

pooki reserves the right to suspend or close your account if we determine that you are accessing our platform from a prohibited jurisdiction, if you have provided false information, or if you have engaged in activity that violates our terms or local law. Account closure is final; any remaining balance may be forfeited unless we are required by law to return it.

Contact and Legal Inquiries

If you have questions about the legal status of pooki in your jurisdiction, or if you wish to report a legal concern, contact our support team. We are available in English and Indonesian via live chat, email, and direct message. Response times are typically one to four hours for standard inquiries. For urgent legal matters, mark your inquiry as priority and our team will escalate it accordingly.

Our support team can provide general information about our terms, policies, and service availability. However, we cannot provide legal advice. If you have specific questions about whether pooki is legal in your jurisdiction, we recommend consulting a legal advisor or regulatory authority in your area.

Our pooki commitment to legal compliance

We at pooki are committed to operating within the legal frameworks of the jurisdictions where we provide services. We conduct regular compliance audits, maintain detailed transaction records, and cooperate with regulatory authorities where required. We do not knowingly serve users in prohibited jurisdictions, and we take steps to restrict access where local law prohibits online gaming.

However, we cannot guarantee that our geolocation and verification tools will prevent all unauthorised access. Users who access pooki from prohibited jurisdictions do so at their own risk and in violation of local law. pooki accepts no liability for such access or for any legal consequences users may face.

By using pooki, you acknowledge that you have read and understood this jurisdiction notice, that you are legally eligible to access our platform in your jurisdiction, and that you accept full responsibility for verifying compliance with local law. If you are unsure whether pooki is legal where you are located, do not open an account. Our services are available only where local law permits, and we encourage all users to verify their legal status before accessing our platform. For support during major holidays like Idul Fitri, Idul Adha, Imlek, and Nyepi, contact our team in advance to confirm availability.