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DANA deposit and withdrawal

DANA is one of Indonesia's fastest payment rails on pooki. To deposit via DANA, link your account in the payment section, enter the amount (typical range our welcome offer to our welcome offer), and authorize the payment in the DANA app. Funds credit instantly – no waiting, no extra fees. When you withdraw, we process DANA requests within subject to verification on average during business hours. Your withdrawal appears in your DANA balance immediately after processing. Large withdrawals (above our welcome offer) may be verified by our team, adding subject to verification, but you'll see clear status updates in your account transactions. DANA is ideal for frequent deposits and withdrawals; many pooki members use it as their primary payment method for Liga 1 sessions and live casino play. If a DANA deposit does not credit, contact support immediately with the transaction ID and amount – our team resolves most DANA issues within 1 hour.

OVO and GoPay usage

OVO and GoPay operate similarly on pooki but have slightly different verification flows. Both services require your phone number to be linked to your account. On pooki, you enter the registered phone number in the deposit screen, confirm the amount, and approve the payment in the OVO or GoPay app. OVO deposits typically credit within subject to verification; GoPay deposits credit within subject to verification. Withdrawals follow a similar pattern: select your e-wallet, confirm amount, and the funds process within subject to verification on average. Both services support deposits from our welcome offer upward, though GoPay caps daily withdrawals at our welcome offer (a GoPay-side limit, not pooki's). If you need to withdraw more via GoPay, split the request across multiple days or use an alternate payment method (DANA or a bank virtual account). OVO has higher daily withdrawal limits (typically our welcome offer+) and is often faster for large withdrawals on pooki. Both services integrate with pooki's account verification – KYC (identity and selfie upload) must be completed before your first withdrawal, which protects both your account and regulatory compliance.

BCA, Mandiri, BRI, BNI virtual account

Bank virtual accounts (VA) offer the most direct deposit method on pooki because they credit instantly and withdrawals return to the same account without additional linking steps. During registration or in your payment settings, request a virtual account from your preferred bank: BCA, Mandiri, BRI, or BNI. pooki assigns a unique VA number tied to your account. You transfer money to this VA from your personal bank account (no app required – just standard bank transfer). The deposit appears in your pooki balance within seconds and shows a unique reference number. Withdrawal is equally straightforward: select "bank account" as your withdrawal method, confirm the amount, and we transfer it back to the registered bank account (the one you linked during setup) within subject to verification. Bank VAs support the full range of deposit amounts and are especially useful for large deposits (our welcome offer+) because they bypass e-wallet daily caps. Mandiri and BCA typically process withdrawals fastest (subject to verification); BRI and BNI may take up to 1 hour due to inter-bank clearing. If you change banks after linking a VA, contact support to update your withdrawal account – this takes subject to verification and requires a quick verification step.

Fees, limits and verification

pooki does not charge deposit or withdrawal fees – all costs are covered by the platform. However, your bank or e-wallet provider may assess fees; check their terms separately. Minimum deposit is our welcome offer across all methods. Maximum deposits per transaction range from our welcome offer (DANA, OVO, GoPay) to our welcome offer+ (bank VAs), though we recommend verifying limits in your account at deposit time. Withdrawal minimums are typically our welcome offer and maximums mirror account preferences. All withdrawals are subject to account verification (KYC): you must upload a valid ID (passport, driver's license, or national ID) and a selfie. Verification usually completes within subject to verification but may take up to 24 hours during peak periods. Once verified, you can withdraw freely within the daily/monthly limits set by pooki (typically our welcome offer per day, our welcome offer per month, adjustable upon request). If you exceed limits, contact support for a temporary increase – most requests are approved within 1 hour.

Resolving a stalled transaction

If a deposit does not credit within the expected window (subject to verification depending on method), first check your account transaction history to confirm the deposit was initiated. Then verify that the funds left your e-wallet or bank account (check your payment method's app or bank statement). If the funds are missing from both pooki and your payment method, contact your bank or e-wallet provider – the issue is on their end. If the funds left your payment method but are not showing on pooki, contact our support team immediately with the transaction ID, amount, time, and payment method. Provide a screenshot of the transaction confirmation from your bank or e-wallet. Our team will investigate within subject to verification and either confirm the deposit credit or escalate to the payment provider for recovery. Most stalled deposits are resolved and credited within 2–3 hours. For withdrawals that are delayed beyond the expected window, check your account transaction history for the withdrawal status. If it shows "pending," the review is underway – give it up to 1 hour. If status shows "approved" but funds have not arrived in your e-wallet or bank account, wait an additional subject to verification (clearing time varies by provider). If neither deposit nor withdrawal appears after these windows, submit a support ticket with full details and we will trace the transaction with the payment provider within 24 hours.